Vietcombank triumphs at Asian Experience Awards 2024 with Call API solution

Sunday, Oct 06, 2024

Vietcombank was honoured at the Asian Experience Awards in Singapore, receiving the prestigious "Customer Experience of the Year - Banking" award from The Asian Business Review for its innovative Call API technology solution.

STEAM Summer Experience 2024 launched to support disadvantaged students

Thursday, Jul 11, 2024

Coca-Cola Beverages Vietnam in collaboration with the People''s Committee of Linh Trung Ward, Thu Duc City of HCM City, and the social enterprise Green Connect, has launched the STEAM Summer Experience 2024 Programme.

Generali Vietnam receives 2024 Golden Dragon Award

Friday, Apr 12, 2024

Generali Vietnam was honoured among the "Leading insurance company in innovation and customer experience in Việt Nam" for the fifth time at the Golden Dragon Awards ceremony on April 10.

Digital transformation and data investment: the future trend

Wednesday, Oct 25, 2023

Three out of top ten Vietnamese domestic brands have demonstrated commendable business performance in 2022, closely linked to their extensive digital transformation activities, according to the Vietnam Customers Experience Excellence (CEE) report by KPMG for the year 2022.

Mastercard Experience Centre brings the future of commerce to life

Tuesday, Aug 01, 2023

The Mastercard Experience Centre in Singapore acts as a regional Asia Pacific hub for Mastercard to conduct customer workshops, executive roundtables and employee events.

Dynamic Yield launches Element, bringing the power of Mastercard to personalisation

Tuesday, Apr 04, 2023

Dynamic Yield, a Mastercard company, unveiled Element, an exclusive suite of Mastercard applications and extensions integrated into Dynamic Yield’s Experience OS.

Generali named ‘Insurer with best customer experience in Việt Nam’

Wednesday, Mar 22, 2023

Generali Vietnam has been named as “Insurer with best customer experience in Việt Nam” in the 22nd Golden Dragon Awards at the 2023 Vietnam Connect Forum.

VinFast partners with Vayyar to enhance safety

Monday, Jan 09, 2023

VinFast and Vayyar Imaging announced a partnership to enhance driving experience and safety by integrating in-cabin radar technology to the latest VF 6 and VF 7 models at the Consumer Electronics Show (CES 2023) which run from January 5 to...

Human support remains key to enhancing customer experience

Friday, Jul 22, 2022

Support from fellow humans is still considered the preference of consumers in Viet Nam in the context of digital transformation and automation, a study said.

Ascott Vietnam officially partners with 25 FIT and launches new fitness programme

Friday, Jun 03, 2022

An MOU signing ceremony between The Ascott Limited Vietnam (Ascott) and 25 FIT Joint Stock Company (25 FIT) took place at Somerset West Point Ha Noi last week followed by the launch of a new program offering premium EMS training...

MOHO furniture store opens at Vinhomes in Thu Duc city

Monday, Mar 07, 2022

Savimex’s MOHO furniture brand last Saturday opened a MOHO experience store at Vinhomes Grand Park in Thu Duc city to showcase environment-friendly and international standard wooden furniture products.

FWD offers best customer experience excellence: KPMG

Saturday, Nov 06, 2021

Life insurer FWD has recently been ranked first in customer experience in KPMG’s Viet Nam Customer Experience Excellence Report 2021.

Pandemic has driven people to redefine their expectations of experiences

Monday, Aug 09, 2021

Findings from Mastercard’s inaugural Experience research reveal that people recognise the value of self-enrichment and are willing to invest time and energy in experiences that leave them feeling uplifted long after the moment ends.

E-wallet firm MoMo buys intellectual property of AI company

Thursday, Jul 01, 2021

MoMo has completed the acquisition of all the intellectual property rights of Pique AI, a company that provides artificial intelligence (AI) solutions to personalise customer experience for digital businesses.

Local firms focus on customer experience

Friday, Apr 16, 2021

According to a new study, large Vietnamese enterprises are likely to have strategic priorities focusing on growth (42 per cent) as companies respond to market volatility and widespread operational disruptions.